Brand brand brand New report through the Financial Ombudsman provider show an 89% rise in the quantity of complaints about credit rating.
This included a 130per cent boost in complaints about payday advances and a 360% escalation in complaints about instalment loans.
As a whole, 50% of complaints about credit rating solutions had been upheld in 2018/2019, a small increase on the 47% upheld in 2017/2018.
The report also highlights an increase that is 20-point the sheer number of upheld complaints about present records and packed bank reports.
Exactly what are customers complaining about?
While PPI-related complaints remain at high amounts with 46per cent of most complaints that are new the entire year 2018/2019 having a PPI connection, there were some significant increases in credit rating complaints.
Whenever we eliminate PPI through the equation, 33% of all of the complaints that are new to credit rating services and products such as hire purchase and financial obligation gathering.
Most kinds of credit complaints have actually increased between 2017/2018 and 2018/2019, even though some exceptions are complaints about credit guide agencies (down 13%), credit broking (down 1%) and debt adjusting (down 18%). Continue reading “Huge boost in complaints over credit rating”